Terms and Conditions

Please read these terms and conditions carefully, as they apply to your order.

Ordering and Payment

Orders must be paid in advance. We accept Mastercard, American Express and Visa. All prices are in Euro (€) and every purchase will include a valid VAT receipt. If ordering through a company within the European Union, please submit the company’s VAT number. VAT exemption applies for all countries outside of the European Union.

Order Confirmation

An order confirmation will be sent by e-mail after an order has been placed with Arvinius + Orfeus Publishing AB. When the order has been processed, you will receive a second e-mail with your receipt.

Delivery Information

Times of delivery: 2–5 workdays within Sweden and 3–14 worldwide.

Pre-Orders

Pre-orders will be sent as soon as books have been published. No money will be charged until then.

Return Policy

Items may be returned within 14 days after the ordering date. Make sure to wrap the items carefully to avoid damage, as they must be returned in perfect condition. Shipping costs and custom duties for returned items are at the customer’s expense.

Please send an e-mail to info@ao-publishing.com before returning any items. Instructions will be sent by e-mail. Please do not send items without first contacting Arvinius + Orfeus Publishing AB, as it may lead to delayed handling and refunding.

Refunds will be paid within 30 days after we have received the items, and will be credited to the credit card that was used when the order was placed.

Refusing to accept delivery of your order is not the same as cancelling the purchase. You will be charged a handling fee of 30 Euro, apart from the delivery and return charges.

Privacy Policy

The personal information we collect when you place an order is only used for the purpose of handling your order. It is treated in accordance with GDPR and the Swedish Data Protection laws.

Questions

If you have any questions regarding your order, please contact us at info@ao-publishing.com.